FAQs – Obsessive Shoe Addict
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FAQs

Find the answers to our frequently asked questions below.

What forms of payment do you accept?
We accept all major credit cards, PayPal, PayPal Credit, Google payments, Amazon Payments, Future Pay(FAQs) and LAY-BUY Powered by Pay Pal (terms and conditions).

What is a pre-order?
Pre-orders are listed under our Coming Soon page.  Pre-order items are not yet in stock but have been ordered and have an estimated ship date.  Your order will ship around the expected ship date as soon as it is received by Obsessive Shoe Addict.  You will will be notified by email of your shipping confirmation.  If you wish to cancel your order, you may do so before shipping is processed. Once your shipping has been processed, we can no longer cancel your order. Please contact us by email if you have additional questions

What shipping carrier do you use?
We currently use USPS to ship. You can choose priority  or standard for smaller items. Shoes will only be sent using priority shipping unless the item's weight is low enough to be sent standard.   International Shipping is available in standard and priority. Free U.S. Shipping is available when you spend $100 or more (No code needed). Free International Shipping is available when you spend $100 or more (No code needed).  All orders are shipped in 1-2 business days.

What are your shipping rates?

Orders received by 9 pm EST will be shipped the following business day.


United States
FREE

Spend $100 or more

Standard

0 - 0.9 lbs $3.99

Priority

0 - 1.9 lbs $5.99

2 lbs or more $8.99



 International
FREE Spend $100 or more (limit 2 products)
Standard 0 - 0.9 lbs $16.50 2 lbs or more $21.50
Priority 0 - 1.9 lbs $26.50 2 lbs or more $49.50

Can my item be returned?
Yes, your item can be returned within 7 days of the ship date. Items will be inspected to ensure that item is in the same condition as it was sent. If the item(s) is not in the same condition, a refund or store credit will not be issued. SALE & CLEARANCE items can only be exchanged or receive a store credit if your size is no longer in stock. Accessories and jewelry cannot be returned. Buyer pays shipping fees on returns and exchanges. Returned fees will only be for the price of the product minus shipping fees.

How can I contact Obsessive Shoe Addict?
We can be contacted by email or text at info@obsessiveshoeaddict.com. You will receive a response within 24 hrs or less unless stated otherwise on our website.

How can I follow your social network sites?
Click on the links below to follow Obsessive Shoe Addict:
Instagram, Twitter, Facebook, Pinterest

How do I determine my shoe size?
The International Shoe Size Conversion Chart is listed below. All sizes on our website are listed in U.S. shoes sizes only. Note this chart is only offered as a guide.


Centimeters

Inches

US

UK

EU

Australia

Japan

Mexico

21.9

8 5/8

5

3

35 - 36

5

22

2.5

22.2

8 3/4

5.5

3.5

5 1/2

22

3

22.9

9

6

4

36 - 37

6

23

3.5

23.2

9 1/8

6.5

4.5

6 1/2

23

4

23.5

9 1/4

7

5

37 - 38

7

24

4.5

24.1

9 1/2

7.5

5.5

7 1/2

24

5

24.4

9 5/8

8

6

38 - 39

8

25

5.5

24.8

9 3/4

8.5

6.5

8 1/2

25

6

25.4

10

9

7

39 - 40

9

26

6.5

25.7

10 1/8

9.5

7.5

9 1/2

26

7

26

10 1/4

10

8

40 - 41

10

27

7.5

26.7

10 1/2

10.5

8.5

10 1/2

27

8

27

10 5/8

11

9

41 -42

11

29

8.5

27.9

11

12

9.5

43

12

29 1/2

9

*Note some brands may run smaller than others (we try to provide this information in the description for which shoes run smaller). This chart is only offered as a guide and the sizes are not guaranteed.  If you are familiar with the particular brand, stick with the size that you would normally wear in that brand.  

If you are not familiar with the brand, there are simple steps below to help you find your size.

1. Grab a ruler, pen or pencil and paper.

2. You need to measure your foot without shoes. Trace the outline of your foot with your weight slightly forward (If you will be wearing socks with your shoes, keep your socks on while tracing the outline of your foot). You may want to measure both feet to see which is the longest and choose the outline for your larger foot.

3. Use your pen or pencil to draw straight lines across the top and bottom of your outline.

4. Measure between the two lines and use the chart above as a guide to find your shoe size.