Find the answers to our frequently asked questions below.
What forms of payment do you accept?
We accept all major credit cards, PayPal, PayPal Credit, Google payments, Amazon Payments, and LAY-BUY Powered by Pay Pal (terms and conditions).
*Payments that do not pass CVV or zip code verification will be declined.
What is a pre-order?
Pre-orders are listed under our Coming Soon page. Pre-order items are not yet in stock but have been ordered and have an estimated ship date. Your order will ship around the expected ship date as soon as it is received by Obsessive Shoe Addict. You will will be notified by email of your shipping confirmation. If you wish to cancel your order, you may do so before shipping is processed. Once your shipping has been processed, we can no longer cancel your order. Please contact us by email if you have additional questions
What shipping carrier do you use?
We currently use USPS and UPS to ship. Shoes will only be sent using priority shipping unless the item's weight is low enough to be sent standard. International Shipping is available in standard and priority. All orders are shipped in 1-2 business days.
*Items shipped from China may take longer. Tracking will still be available to track your order.
What are your shipping rates?
Orders received by 9 pm EST will be shipped the following business day.
Shipping rates are calculated during check out.
Can my item be returned?
Yes, your item can be returned within 7 days of the ship date. Items will be inspected to ensure that item is in the same condition as it was sent. If the item(s) is not in the same condition, a refund or store credit will not be issued. SALE & CLEARANCE items can only be exchanged if in stock or receive a store credit if your size is no longer in stock. Accessories and jewelry cannot be returned. Buyer pays shipping fees on returns and exchanges. Returned fees will only be for the price of the product minus shipping fees.
How can I contact Obsessive Shoe Addict?
We can be contacted by email or text at firstname.lastname@example.org. You will receive a response within 24 hrs or less unless stated otherwise on our website.
How do I determine my shoe size?
The International Shoe Size Conversion Chart is listed below. All sizes on our website are listed in U.S. shoes sizes only. Note this chart is only offered as a guide.
*Note some brands may run smaller than others (we try to provide this information in the description for which shoes run smaller). This chart is only offered as a guide and the sizes are not guaranteed. If you are familiar with the particular brand, stick with the size that you would normally wear in that brand.
If you are not familiar with the brand, there are simple steps below to help you find your size.
1. Grab a ruler, pen or pencil and paper.
2. You need to measure your foot without shoes. Trace the outline of your foot with your weight slightly forward (If you will be wearing socks with your shoes, keep your socks on while tracing the outline of your foot). You may want to measure both feet to see which is the longest and choose the outline for your larger foot.
3. Use your pen or pencil to draw straight lines across the top and bottom of your outline.
4. Measure between the two lines and use the chart above as a guide to find your shoe size.